Privacy Policy for SOAP AI Application ("First Draft AI LLC")

Last Updated: July 1st, 2023

1. Introduction

First Draft AI LLC ("Company," "we," "us," or "our"), the developer of the SOAP AI application ("Application") is committed to protecting the privacy of individuals who use our services for recording, transcribing, and converting medical conversations into formatted medical SOAP notes. This privacy policy (“Privacy Policy”) explains how we collect, use, disclose, and safeguard your information when you visit our website located at https://soapnote.ai (the “Website”) and use our Application available as a web application via our Website and/or a mobile application (if available), and during any other form of interaction with us.

2. Types of Users and Agreement to Terms

2.1 This Privacy Policy is applicable to individuals who visit the Website and engage with publicly accessible content ("Visitors"), users who have registered to access and utilize the Application ("Customer"), and those employees and contractors of the Customer who are sanctioned by the Customer to access and utilize the Application ("Authorized User").

2.2 Visitors to our Website are, by their engagement with the site, agreeing to adhere to the stipulations of this Privacy Policy as well as the accompanying Terms of Use. Similarly, by accessing and/or using the Application, each Customer and Authorized User is, through their action of use, consenting to abide by the provisions of this Privacy Policy and the related Terms of Use.

2.3 Terms that are capitalized but not defined within this Privacy Policy are intended to be understood as defined in our Terms of Use.

3. Information We Collect

3.1 Contact Information: When you reach out to us via the Website, through email, postal mail, by phone, or by opting to subscribe for updates about our products and services, you'll be prompted to share specific details with us. These details might encompass your full name, email address, telephone number, the name of your organization, your professional designation, and any additional information relevant to your inquiry or subscription (all of which are hereafter referred to as the “Contact Information”). The Contact Information is utilized to deliver the services or information you've requested and to communicate with you, primarily for the promotion of our existing and upcoming services.

3.2 Account Information: In order to utilize our Application, it's necessary to set up an account. During the account creation process, you'll be required to furnish your email address and establish a password, together known as “Account Information”. This Account Information is used to facilitate the setup of your account, which involves confirming your identity and administering your account details.

3.3. Your Data: In using the Application, you will provide us with Your Data. We will use Your Data (other than any personal information contained therein) in accordance with our Application Terms of Use. Any personal information contained in Your Data will be used in accordance with this Privacy Policy.

3.4. Usage Data: We collect information on how the Application is accessed and used. This may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Application that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

3.5 Information Gathered Automatically During Your Online Interactions: Our use of browser cookies, pixels, web beacons, and akin methods (jointly referred to as “Tracking Technologies”) enables the automated collection and receipt of certain standard technical details and additional information while you navigate and interact with the Website and the Application. This encompasses a range of data such as the pages you visit, connections established, features engaged, as well as the frequency and length of your interactions with the Website and Application, your interactions with various contents, geographical information, details about your device, and other pertinent technical data. Furthermore, we might analyze your computer or device to spot any harmful software or activities that could potentially impact the accessibility and smooth functioning of our Website and Application. When you access or use the Website and the Application, advertising companies, analytics networks and providers, and other third parties may employ Tracking Technologies to gather data regarding your online behavior across websites, applications, online platforms, digital assets, and devices over time.

3.6 The information that we or third parties gather automatically might encompass personal details and/or statistical data, which may not directly identify you. Nonetheless, this data can be preserved, merged, or connected with personal information acquired through different methods or obtained from third parties. This information is utilized by us and/or third parties to (i) enhance the functionality and performance of the Website and Application; (ii) tailor your interaction with the Website and Application, comprehend your usage patterns, ensure continuous engagement, and promote the advancement and refinement of the Website and Application; and (iii) deliver specific and varied advertisements, offer tailored experiences across various sites, applications, online services, digital domains, and devices, evaluate the effectiveness of these advertisements, and for analytical objectives.

4. Information Gathered by Third Parties

4.1 External Analytics Providers: To understand and improve your interaction with the Website and the Application, we may engage external analytics services (like Google Analytics). These services help us assess your usage by generating reports that include details such as IP addresses, Internet service providers, browser types, operating systems and languages, the webpages you enter and exit from, the dates and times of your visits, the duration you spend on specific pages, your navigation within the Website and the Application, the number of links you click, the search terms you use, and other related usage statistics. These third-party services employ cookies and other tracking technologies to assist in gathering and delivering this information to us. By using the Website and/or the Application, you agree to the collection and processing of your data by these analytics providers in the ways and for the purposes outlined in this Privacy Policy. For further details on these third-party services and instructions on how to opt-out of certain data collections, please visit their respective websites. However, note that opting out of any service might limit your ability to fully utilize the Website and the Application.

For information regarding Google Analytics, please go to: https://www.google.com/analytics

For details on Facebook, please visit: https://www.facebook.com/business/tools/meta-pixel

4.2 Data Gathered via or Through External Advertising Entities: We may disclose information about you to vetted third-party entities selected and approved for ad distribution and enhancement, which involves customizing, targeting (for example, based on behavior, context, and re-engagement), analyzing, administering, reporting on, and refining advertisements. These third parties might employ cookies, pixel tags (also known as web beacons or clear gifs), and/or other tracking technologies to gather additional data for such activities. Pixel tags allow us and these third-party ad firms to recognize a browser's cookie when it visits a site containing the pixel tag, aiding in understanding which ad directed a user to a specific website. Moreover, we might obtain data from advertisers and/or their service providers, including advertising identifiers, IP addresses, and information on the actions taken post-ad engagement. You have the option to restrict this kind of data collection through your web browser's Do Not Track feature, the “Limit Ad Tracking” option on iOS devices, or the “Opt out of Interest-Based Ads” setting on Android devices.

5. Use and Sharing of Information

Your personal information may be utilized and disclosed as outlined in the following ways:

5.1 To operate and maintain the Website and the Application;

5.2 To request your input, update you on our offerings as well as those from selected third-party partners in marketing;

5.3 To oversee, assist, evaluate, and enhance the Website and the Application;

5.4 To maintain communication with you concerning the Website and the Application;

5.5 To respond to your inquiries about new or updated products and services;

5.6 To conduct marketing, advertising, and tracking operations, and to assess the success of these initiatives, ensuring that, where mandated by law, we secure your explicit consent before sending electronic marketing messages or our newsletter;

5.7 To undertake research, project development, problem-solving, and to guard against mistakes, fraud, or other criminal actions;

5.8 To safeguard the integrity and security of our Website and Application, our business operations, and our clients;

5.9 To collaborate with third-party vendors and service providers who contribute to our business operations and aid in managing the Website and the Application, offering a variety of services including but not limited to technical support, IT and cloud hosting, payment processing, reporting on transactions, managing customer relationships, marketing via email, providing advertising and analytics services, handling shipping and distribution, verifying names and addresses, managing orders, conducting market research, detecting and preventing fraud, managing promotions, and other administrative tasks;

5.10 To compile and reveal aggregated, anonymous statistics about users and other data to: (i) affiliates, agents, business partners, and other third parties; (ii) present the Website and the Application to current and potential business partners; and (iii) other third parties for legitimate purposes;

5.11 To share some or all of your data with our parent company, subsidiaries, affiliates, or other related entities;

5.12 To meet our legal and regulatory obligations;

5.13 To abide by the law, for instance, responding to a subpoena or similar legal procedure, and when we genuinely believe that revealing information is essential to protect our rights, ensure your safety or the safety of others, investigate fraud, or comply with a government request;

5.14 To evaluate or finalize a corporate transaction such as a sale, merger, restructure, asset sale, dissolution, investment, or a similar event, anticipating that your personal information might be among the assets transferred;

5.15 To review our internal procedures for adherence to legal, contractual obligations, or our own policies;

5.16 To avert, pinpoint, examine, and discourage fraudulent, harmful, unauthorized, unethical, or illegal activities, including cyberattacks and identity theft;

5.17 And, where applicable, with your consent.

We are committed to implementing reasonable actions (such as through contractual agreements) to ensure that any entity receiving your personal information from us, especially for purposes related to operating the Website and the Application, agrees to: (i) hold and apply such information solely for the objectives outlined in this Privacy Policy; (ii) refrain from revealing your personal information unless you give your consent, as allowed under relevant law, or as authorized by this Privacy Policy; and (iii) uphold the confidentiality and protection of your personal information.

6. Updating Information and Communication Preferences

6.1 Updating Your Personal Information: Should there be any changes to your personal information, you have the option to amend, update, or remove it by reaching out to us as indicated in Section XIII of this Privacy Policy. Within your account on the Application, you may also directly make certain corrections, updates, or deletions to your personal information. We are committed to handling such requests with commercially reasonable diligence. However, it's important to understand that fully removing or altering information in our databases may not always be feasible. Furthermore, we may maintain and utilize your information (or its copies) as required to fulfill legal or regulatory obligations, settle disputes, and uphold our agreements.

6.2 Managing Marketing Communications: You have the ability to control the reception of marketing and non-transactional messages by using the “unsubscribe” option found at the bottom of our marketing emails. It's important to note, however, that opting out of transactional emails is not an option.6.3 Cookie Preferences:

6.3 Cookie Preferences: Most web browsers offer the functionality to delete or reject cookies. You can adjust these preferences in your browser's settings. It's common for browsers to initially accept cookies until you modify these settings. Be aware that disabling cookies or other Tracking Technologies might affect the proper functioning of the Website and the Application. These opt-out preferences need to be set on each device you wish to be excluded from tracking. We can't guarantee the participation of our partner companies in the opt-out programs mentioned.

7. Data Security and Retention

7.1. We implement security measures that are commercially viable to ensure your information is securely handled and safeguarded against loss, misuse, and unauthorized access, disclosure, alteration, or destruction. These measures are designed considering the processing risks and the sensitivity of the data, and in compliance with relevant laws and regulations. However, it's important to recognize that the security of the Internet cannot be fully guaranteed, and as such, the information you share with us cannot be guaranteed to be 100% secure and we cannot ensure or warrant the security of any information you provide to us. Specifically, emails sent to or from the Website and/or the Application may lack security, and as such, it is crucial to be cautious about the type of information you choose to share with us via email or other electronic channels. We are not responsible for the unintentional disclosure of your information.

7.2 We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Children's Privacy

8.1. Our Website and Application are not designed to collect personal data from individuals under the age of 18. If you are below 18, we ask that you refrain from providing any personal details to us. We urge parents and legal guardians to actively oversee their children's online activities and assist in enforcing our Privacy Policy by guiding their children to not submit personal information on our Website and Application without their consent. If you suspect that a child under 18 has submitted personal information to us, please get in touch with us. We will take steps to remove such information from our databases promptly.

9. Notice for Users Outside the U.S.

9.1. Our Website and Application, along with their servers, are hosted in the United States. If you're accessing our services from outside the U.S., it's important to note that the information you provide may be transferred to, processed, stored, and utilized on computer systems and servers located outside your home state, province, or country, or other governmental area. The data protection laws in these locations might not offer the same level of protection as those in your own region. By choosing to engage with our Website and/or Application from outside the U.S., you are acknowledging and consenting to this international transfer, processing, and use of your personal information as described in this Privacy Policy, acknowledging that you are doing this at your own discretion and risk.

10. California Consumer Privacy Notice

10.1. In alignment with Section 1798.83 of the California Civil Code, California residents are entitled to request details regarding the categories of personal data that businesses, with whom they maintain a business relationship (and are not exempt), have disclosed to third parties for direct marketing purposes within the prior calendar year. This includes obtaining the names and addresses of those third parties as well as samples of the services or products they advertise. If you, as a California resident, want to make such a request in compliance with Section 1798.83, please reach out to us through email at support@soapnote.ai.

11. Nevada Consumer Privacy Notice

11.1. If you are a resident of Nevada, you have the right to opt-out of the sale of certain personal information to third parties. You can exercise this right by contacting us at support@soapnote.ai with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your personal information as sales are defined in

Nevada Revised Statutes Chapter 603A.

12. DO NOT TRACK

12.1 As previously mentioned, entities like advertising networks and analytics providers might gather data about your online behavior across various websites over time when you engage with the Website and the Application. Although many browsers provide a "Do Not Track" feature, a uniform standard for commercial websites does not currently exist. Presently, we do not respond to or acknowledge any opt-out or do not track requests, including the broad "Do Not Track" settings or signals offered by web browsers.

13. Changes to This Privacy Policy

13.1 Effective from the date specified at the top, this Privacy Policy may be updated periodically, and we may do so with or without direct notification. Updates will be made available on the Website and the Application. By continuing to visit the Website, access, or use the Application after any updates to this Privacy Policy, you are implicitly agreeing to the revised terms. It's important to note that, in accordance with applicable law and without limiting the previous statement, the treatment of your information will be in line with the Privacy Policy that is in effect at the time your information is collected. We encourage you to review this Privacy Policy frequently to stay informed about any changes.

14. Contact Us

14.1 If you have any questions about this Privacy Policy, or to report an issue please contact us at support@soapnote.ai.

Email: support@soapnote.ai

Telephone: +1-212-729-7516

Or reach us at:

LegalInc

651 N. Broad St. Suite 201

Middletown, DE 19709